Dell xps sleep problem


I am facing the same issue. This is just bad. I hear its problem with drivers. But that is just unimaginable, after purchasing such a high-end laptop. While experimenting, for a random check, I thought I'd change the trackpad sensitivity to "Most Sensitive".

That seems to have fixed it, but it also stops the trackpad from disabling while I am typing. I am happy with my solution for now, but it does seem like a driver issue Dell needs to look at. Will see if anything pans out. Good that the trackpad sensitivity fix is working for you.

I don't want to try that however, I am looking for a permanent fix without changing settings. This is like we've never moved on from these driver issues since the 90s with win I asked a DELL engineer for help. And my problem is fixed. Since we haven't got the requested video clip, checking you had recieved this message. Have you tested the screen flickering in BIOS?

Also, it would be recommended to try it in the safe mode and share a video clip of flickering encountered in BIOS or Safe mode.

We are following up with regards to the recent report you made with us.

dell xps sleep problem

Please keep us posted with the requested details at your Convenience. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.No secret that the XPS has some serious issues due to the implementation of modern standby, namely that is will randomly wake, draining the battery and if packed in a bag, turn into a cooker.

After 6 months of waiting for Dell to issue a BIOS fix something it still hasn't done 2 years laterI went down the route of disabling modern standby in the registry and that along with a clean install and replacement of the crappy killer wifi card, got be a 'relatively' stable system that would sleep and stay sleeping until I WOKE IT. All was fine until a few days ago when Microsoft dropped another one of their amazing updates that always seem to update very little and instead bring misery to anyone who is unfortunate enough to be in the receiving end of one of their 'bugs'.

So it was my turn MS has removed that from the registry and from what I am reading on other forums, there is no way to disable it. Its never worked right, is no secret is has a problem with sleep and I've been fine with the workaround, but now what?

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well. I have the same problem. Otherwise, if I put it on sleep, the fans will turn on and the temperature of the computer while start to rise as if I were playing games or so.

I am having the same problem with multiple Precision Workstation models. It is mind boggling to me that both Dell and Microsoft are ignoring their customers in regards to this issue. I am a Dell Premier customer with over Dell devices in use and pretty soon we will be receiving PCs with preinstalled. I do not want my team to waste time reimaging devices from the factory to revert to previous Windows builds.

I have opened support tickets as well which all have fallen on deaf ears. The fact that things have only gotten worse with this and not better is a disgrace.

At least after the release we had the option to set the CSDisabled registry key to make the systems functional again but now that is gone, I am considering other manufacturers.

dell xps sleep problem

For now I am having my systems go into hibernation when the lid is closed or the power button is pressed however that is a step backward. The systems take 20 seconds to sleep and wake vs. That may not seem like much however when you have employees moving between meeting rooms, working in their trucks, etc. Microsoft could also re-enable the CSDisabled registry key in the next update or better yet, add an option to power manager for S3 mode.

How hard would that be. Then you have everyone happy, those with tablets that want their PCs to stay awake, and those that use their laptops as they are meant to be used. This is what I have also been struggling to understand.The laptop has received various upgrades and enhancements since then, with the most major revision in some years coming inwith fixed webcam and tiny bezels on the display.

Before this though came jump between the and models, and in most good years, the XPS 13 has been one of the better ultrabooks that year. However, as is the case with any new smartphone, tablet, laptop, or desktop, users do tend to run into occasional problems with their gadgets.

Disclaimer 1 — Not every Dell XPS 13 owner will face these problems, and in fact, it is more than likely that you will not come across any of the issues listed below. For the purposes of this post, we will be looking at the issues found with the and and models of the laptop, and some newer models.

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However, these solutions may work for both older and newer generations as well. Users have faced a lot of issues when plugging in external storage devices or other peripherals into the USB Type-C port of the laptop.

The connection has been too unstable to be usable in most cases. A few users have faced issues with frequent reboots, where the device automatically shuts down and restarts, often at inopportune moments. Users have come across a variety of audio issues with the XPS 13, including drivers crashing, headphones not being registered when plugged in, external speakers not working even when headphones are removed, and static and hissing noises.

A few users have found the static noise issue to have started after the Windows 10 Anniversary update. There are a couple of problems that are quite common with the XPS 13, but unfortunately, the only solution for these issues is to wait for an official OS update or BIOS update.

Listed below are these problems. Quite a few users have come across a loud beeping sound from the device. Some users hear this sound multiple times a day.

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Some users have come across boot times that are slower than expected. In some cases, this seems to have nothing to do with the loading of Windows 10, but occurs before the OS even loads. So, there you have it for this roundup of some of the common problems that are faced by Dell XPS 13 owners, and potential solutions on how to fix them.

If you have come across these issues, or have faced any others, do mention them in the comments section below, and we will try our best to help you find a fix. As mentioned, you will in all likelihood not come across any of the problems above, and even if you do, a future update will most probably address it.

Wake up ahead of the curve.

How To Fix Sleep Issues In Windows 10 [Quick Tutorial]

Name: Subject: Message:. Archives 7 common Dell XPS 13 problems and how to fix them. Archives 7 common Dell XPS 13 problems and how to fix them We take a look some of the common Dell XPS 13 problems plaguing users, and offer potential solutions on how to fix them! Do these work for you?Hello, I am having a lot of issues with my new XPS The computer is not going to sleep after having the laptop lid closed, it just burns through its power supply.

I have checked all setting and it should not be doing this. Also, I am having wake up issues sometimes when I close it and open it up again within a short frame of time, say, minutes.

The screen will remain black and I will have to restart the machine. Is there a patch or driver I can install to resolve this? This is really frustrating from such a high-end machine, opening and closing should be the least of my concerns Go to Solution. View solution in original post. Spot on, this worked perfectly for me and seems to have completely solved my sleep problem where closing the lid or telling it to sleep would turn off the screen but leave the computer running.

Seems to function as it should now. What is the exact system model? What is the current OS installed on the system? If the system was working fine earlier, then perform system restore to restore the machine to an earlier point where it was working fine.

Reinstall the chipset drivers and the video drivers from the vendor site - intel. Create a new local admin account and check. If you are unable to find the required drivers and relevant info, then provide the exact system model and the OS installed on the machine and I can provide the right links.

System restore is pointless, this has been happening since I got the machine. Pls send me the exact links and I will try those. Thank you. What is the exact issue with the machine? Kindly post a detailed description. Does this happen with auto sleep or manual sleep?

Write me a private conversation with the service tag and your contact details Name and Email for case records. The problem is many times with no patterni will sleep the computer, only to come at a later time, with the battery drained. Any ideas? The exact model I have is:. I have the same issues with my XPS The screen goes black and had to hard reset so I can keep using it which makes me lose hours of work everytime making me send a return of this machine after using it for just a month.

I used to wake up with my "sleeping" computer drained of battery and burning.The basic's of it are that when i close the lid, it doesn't sleep immediatly, it takes around 10 seconds for the fans to turn off even if the laptop was at idle.

dell xps sleep problem

And if i look inside by lifting the lid a tiny bit i can see that the power button does not turn off for around 10 seconds. When it does go to sleep and i open it, the laptop takes around seconds for it to pop up on the login screen.

This is compared to a macbook pro i have that will wake nearly instantly. I've had the motherboard replaced and the screen replaced for seperate issues and i've had windows reinstalled multiple times on both boards and the issue persists.

My model has an ihq, m,4k, 16gb, gb ssd.

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The ram and ssd's are upgrades but i did try the original parts and it still has the issue. I've also tried a bios reset and have installed multiple bios versions with no luck. Any help would be highly appreciated. When i had linux booted on an external drive it did not have this issue so i believe it is a windows thing, but other windows laptops in my house don't have the same issue.

Go to Solution. I've had a share of sleep issues with my and I prefer sending it to sleep via the start menu, double checking if it has indeed gone to sleep and not awoken a few seconds later. You may try reflashing BIOS, because this sometimes fixes certain sleep issues resets something.

The user isn't allowed to turn this off! The workaround is to use Hibernate, which takes closer to half a minute!? I'd respectfully disagree that newer computers don't take a long time to start, and some of us need much more time to set up application environment again. View solution in original post. Thanks for posting.

Apologies that your system is not performing as expected. Apparently what your post describes was previously known as "sleep mode". Microsoft replaced it with "modern standby" which is a bit different. I normally don't recommend using sleep mode because newer computers don't take the long time to start up that they used to and it's just safer to turn off the computer.

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information name, address, telephone, email and your computer's service tag number in your message.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. RonyMishchuk 1 Copper. All forum topics Previous Topic Next Topic. Accepted Solutions. Dell Support Resources. Sign up to ask a question now.Due to high volumes, response times in the community may be delayed over the next few days.

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Just got a Dell XPS 13 and yesterday I shut the lid as I usually do with laptops to put it into sleep mode and walked away for 3 hours. I have done some digging but don't quite grasp the results. The processor is not configured to automatically reduce power consumption based on activity. I checked all the power settings and everything looks to be set up as I would expect, including the "Close lid" options being set to sleep.

This thread is locked.

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You can follow the question or vote as helpful, but you cannot reply to this thread. Running the windows troubleshooter for Power seems to have fixed this issue - I got the following report. The Diagnostics report shows several other issues which remain un-fixed but my XPS now goes to sleep and stays cool, even when on charge. Did this solve your problem? Yes No. Sorry this didn't help.

Dell XPS Sleep Issue - Windows 10

Thanks for your feedback. If you have a system with an 8th generation processor, it may behave differently than my 7th generation The small systems can get warm for various reasons. If it were to be because the display stayed on when the lid was closed, it would be a problem. I'm running a with 8th gen proc. Are there any advantages to Modern Standby.

If for some reason XPS comes out of sleep whilst in it's sleeve it will probably melt from the heat - a bit worrying as I have seen posts about this happening. This standby state is disabled when S0 low power idle is supported.

The device or driver has made a request to prevent the system from automatically entering sleep. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping. The average processor utilization during the trace was high.

The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.Hello My XPS 15 is less than 2 months old and I have this bad issue where the laptop wont fully go to sleep when I put the lid down or when I press the sleep button in windows. I have already made sure that the settings in power options are set correctly.

I have also tried resenting windows and updated all the drivers.

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Nothing seems to work. Any help? I can't have the laptop draining battery when its supposed to be sleeping. Go to Solution.

View solution in original post. Pity you're probably out of the return period, because returning laptops in sufficient numbers is the only thing that likely gets noticed. You can try yelling at support and demanding superiors - threads here don't seem to attract much attention. The old S3 sleep was killed with an irreversible BIOS update, presumably instead of fixing an issue it was found to have The workaround at the time is to forget the laptop ever had Sleep mode, and use Hibernate instead.

Does charging the registry for csEnabled to 0 help? I saw this "fix" online but I haven't tried it yet. Also for some reason, my laptop doesn't show hibernation mode as an option in windows power option menus. I did try that and for the most part, it does work for me.

dell xps sleep problem

The WIFI would disconnect and I would need to reconnect and the screen would only wake up after 5 seconds of either the power button being pressed or the lid of the laptop open.

As for hibernation, if you are on Dell's original install of windows, they change something to make it not show up. I got it to show up when I cleaned installed a copy of windows. On my own system in front of me, I too have similar issues with the system taking a long time to resume from standby or sleep mode. Normally this is after I have locked Windows and then left the system for a short period of time and the system then goes to sleep.

That is normal behaviour for sleep mode. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Caisson 2 Bronze. XPSnot fully going to sleep.

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